Comments on: Poor customer service derails my desire for a better cup of coffee http://www.randomn3ss.com/poor-customer-service-derails-my-desire-for-a-better-cup-of-coffee/ Random thoughts, expressions, complaints. Sun, 04 Sep 2011 12:21:34 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Insomnic http://www.randomn3ss.com/poor-customer-service-derails-my-desire-for-a-better-cup-of-coffee/comment-page-1/#comment-6485 Insomnic Fri, 19 Oct 2007 13:49:52 +0000 http://www.randomn3ss.com/2007/10/18/poor-customer-service-derails-my-desire-for-a-better-cup-of-coffee/#comment-6485 I understand your frustration with the company -- but they apologized and gave you the part you wanted free in order to make up for their mistake. I can't count how many times a company has messed up an order or made my experience with them difficult and after they admit to making a mistake ... they do nothing. So I wouldn't be too harsh on this company since they did something many other companies wouldn't - they made an extra effort to try and make you a happy customer. I understand your frustration with the company — but they apologized and gave you the part you wanted free in order to make up for their mistake.

I can’t count how many times a company has messed up an order or made my experience with them difficult and after they admit to making a mistake … they do nothing.

So I wouldn’t be too harsh on this company since they did something many other companies wouldn’t – they made an extra effort to try and make you a happy customer.

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