A few months ago a friend got me a pair of Oberon Socks as a gift, as soon as I opened the packaged I knew they were something special.  I enjoy nice clothing, but $15 for a pair of socks seemed a bit much for one pair.  The socks are mostly wool, blended with acrylic and spandex for shape and felt really good to the skin.  Available in two colors, I received the black and gray pair with embroidered skulls.  Taking into account how expensive they were, I waited to wear them to a special event.oberon-black-gray-skull-argyle-socks

An oppertunity came up to shoot a wedding in April with my good friend Alison and it would be the perfect time to finally wear these socks with a pair of dress pants and shirt, not my normal attire.  The fit was great and I had no problems getting my dress shoes on with them, they actually felt good to wear.  I say this because I’ve never worn wool socks and still have horrible memories of my Mom making me wear itchy wool sweaters as a kid.  The socks felt so good I’ve dedicated a whole article about my experience with them!

It was a perfect day for a wedding, low 70’s with no humidity, the ceremony was outside and the reception was inside, with a courtyard that guests could mingle before and after dinner.   The whole time I was working I couldn’t get over how good the socks actually felt; it had been more than a year since I last wore my dress shoes and I didn’t have the fondest memories of them, that night they didn’t bother me.

After six hours of shooting, my job was done and I headed home, looking forward to getting out of the monkey suit and relax, it was now after midnight.  I took my shoes off after getting in the door and to my surprise a hole half the size of a dime was staring back at my in my right sock, by the big toe.  This greatly disappointed me because my friend spent a good amount of money on socks and because I wore them one time.  Furthermore, the socks feature

a hand linked toe – a distinctive feature found only in the highest quality socks. Ordinary socks have an uncomfortable seam closing the sock’s toe. The hand linking process eliminates that seam by aligning the loops of the material at the toe and closing the sock with a single stitch for the ultimate in comfort and fit.

I set them aside, took a shower and went to bed.  Sunday afternoon I decided to write Oberon an email, letting them know how impressed I was with their socks, how great they felt but also how disappointing it was that after wearing them once they formed a hole in the toe.  Oberon makes one product, socks, currently they offer them in two colors, these short run socks are their business, so I wanted to let them know how I felt.

10:15 Monday morning, to my surprise, Chris from Oberon replied to my email.  A real person none the less, not a canned automated email message from customer service.  Chris thanked me for the kind words and apologized for the impression Oberon socks left on me.  He went on to explain they had a short run of socks that slipped through quality control but were slightly defective, causing the toes to come apart.  Because they were a gift, he couldn’t look up my customer information to see if my socks fell within the time frame this minor slip-up happened, but without question he offered to send me a replacement pair.  Additionally, Chris sent me a pair of blue and white ones as an apology.

My reply to Chris was enthusiastic, I really like when businesses, small and large, actually listen to their customers and take the time to help them with whatever they need.   Replying to my email within 24 hours is kind of a big deal, so needless to say I’m impressed.  Moreover, I wasn’t expected a handout, or even the second pair, which I thought was a great gesture on their part and proved they really stand behind their product.  I asked Chris if he wanted me to send my defective pair of socks in, or at the very least take photos, he said it wasn’t necessary and again thanked me for the business.

Thursday the replacement socks came, beautifully wrapped in paisley tissue paper.  I wore the black pair to shoot another wedding that weekend and had no issues with them, comfy as the previous pair I had worn.  The quality is there, I was just misfortunate enough to receive a bad pair.  Without question I’d recommend them to friends or buy them as gifts.

It’s rare for me to fully endorse a product or company, especially with how most businesses run their operations.  It seems too many have a great product with craptastic customer service or a customer service department that is hell bent on proving nothing is wrong and refuses to replace your faulty product because the business knows its crap to start with.  Oberon is neither, they make really high quality products, have an amazing customer support system and really strive to make their customers happy.  This is probably how they’ve managed to build their loyal fan base.

Learn more about Oberon Socks and buy them here.  Become a Facebook fan and follow them on Twitter for updates, including this design being released July 1st.  Support small independant businesses who make quality products and actually care about their customers.