Netflix Admits Mistake, Offers 1-time Credit
For nearly two years now I’ve been a Netflix member, during that time I’ve only had one really bad experience with an otherwise flawless company. My problem was a DVD that arrived in two pieces, mailed it back and got another one in two pieces, mailed that one back and the third one showed up in 5 pieces. Ready to give up, I marked it as damaged and returned it to finally get an in tact disc, sadly the movie was terrible. In any event, their system just works.
Several months ago I showed you how to stream movies from your Mac to your TV and that’s how I’ve been enjoying the vast majority of movies from Netflix as of late, even reducing my plan down to the 1 disc at a time deal as I can fill the void between sending and receiving movies by streaming them. Streaming works great on my FiOS broadband connection and I rarely have any issues, except for the night before last.
Not thinking anything of it, I passed it off as a glitch in the Netflix servers and went on with my evening. I was pretty happy when I opened my email last night to see this:
How nice of them. A company admits they had a problem and offers a discount without me even contacting them. This may be a reason why Netflix stock trades at about $37 a share right now and other companies, like GM for example are hovering closer to $1.
Similar articles that might also interest you:
- Finally! Streaming Netflix on my Mac
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- Cable is dead to me!
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- My internet is faster than yours

Comments
Adrienne Saia
It is, indeed, great customer service, but I think you’re missing the REAL gem of this blog:
They called you Michael.
How adult!