How do I call eBay? It is a simple enough question, asked to me by a co-worker who is not internet savvy. She is in her late 50′s and rarely uses a computer, but wanted to help a friend out who was having issues with the auction site so she told her friend she would ask the tech guy at work, that’s me. The first thing I suggested was to try to use the website to contact them, my co-worker said it was too confusing and it would be so much faster to make a three minute phone call to get the answers that she needed. She is right.

I’ve been using eBay to buy and sell items since the late 90′s and virtually every transaction has gone smoothly, however I did need to use their support system once, called safe harbor. It was a real pain in the ass from a customer standpoint, and I’m very fluent in websites and how to use them. Now I was understanding the frustration my co-worker and her friend were having. A quick Google search yielded me the results, since I know eBay doesn’t publicly publish their number, in less than five seconds I had a happy co-worker. The results:

Toll free phone numbers: 1-800-322-9266 and 1-888-749-3229. Business hours are 7.30am – 5.30pm Pacific time, Monday through Friday.

Mailing address:

2145 Hamilton Avenue
San Jose, CA 95125

From my understanding after trolling through some sites to find these numbers, eBay has a nasty habit of changing their customer service numbers if volume gets too high or they feel the system is being abused. It sounds really absurd that a billion dollar company would not want to help their own customers, but this seems to be the case. I have not found any “old” numbers to back this up, but I will add a caveat to this article. Try to resolve any and all issues with the buyer or seller you are did a transaction with first, utilize the support system on the website and then call if you still can’t get an answer.

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